Refund policy

RETURN & EXCHANGE POLICY — LUST BODY LLC

All Sales Are Final Once Shipped — No Refunds

Due to the personal, cosmetic, and hygiene-sensitive nature of our products, all sales are final and non-refundable once an order has shipped.
This applies regardless of use, preference, performance expectations, or outcome.

For health, safety, contamination prevention, and regulatory compliance, we cannot accept returns or issue refunds for any reason including (but not limited to):

  • Disliking the scent

  • “Did not work as expected”

  • No perceived effect

  • Choosing the wrong scent, size, or quantity

  • Change of mind after ordering

  • Sensitivity to fragrance

  • Claims related to mood, attraction, confidence, or social effects

  • Ordering by mistake

  • Subjective dissatisfaction

Once an order is shipped, it cannot be canceled, returned, refunded, or recalled.

This policy is standard for cosmetic and fragrance products and is strictly enforced.

📦 Exchanges for Damaged Items (Shipping Insurance REQUIRED)

We ONLY offer replacements for damaged items if both conditions are met:

1️⃣ Your order arrived physically damaged, leaking, or broken

AND

2️⃣ You purchased shipping insurance at checkout

If shipping insurance was not purchased, we cannot issue replacements or refunds for:

  • Damage

  • Leakage

  • Broken droppers

  • Cracked bottles

  • Exposure to extreme temperatures

  • Any carrier-related incident

By declining insurance, you accept full responsibility for any shipping-related risks.

All orders are shipped in secure, protective packaging.

🛡️ Required Proof for Damage Claims

To process an insured damage claim, you must email lustbodybrand@gmail.com within 48 hours of delivery with:

  • Clear photos of the damaged product

  • A photo of the inner and outer packaging

  • A photo of the shipping label

  • Your order number

Claims submitted after 48 hours cannot be accepted.

If approved, a replacement of the same item and same scent will be shipped.
(We cannot offer substitutions or scent changes.)

🚚 Lost, Stolen, or Misdelivered Packages

Lust Body LLC is not responsible for:

  • Packages marked “Delivered” but not received

  • Stolen packages

  • Lost packages

  • Misdelivered packages

  • Incorrect or incomplete addresses entered by the customer

  • Delivery delays caused by carriers

If shipping insurance was purchased and the carrier approves the claim:

✔ We will refund or replace the order according to the insurance payout.
If the carrier denies the claim based on insufficient evidence:

✘ No refund or replacement can be issued.

If insurance was NOT purchased, no refunds or replacements will be issued under any circumstances.

❌ Non-Returnable & Non-Exchangeable Items

For safety and regulatory reasons, we cannot accept returns or exchanges on:

  • Any cosmetic or fragrance product (opened or unopened)

  • Items that have left our facility

  • Used or unused items

  • Sale items

  • Free items

  • Gift cards

This policy complies with cosmetic and health safety regulations.

🇪🇺 EU 14-Day Cooling-Off Rule (Required Disclosure)

If your order ships to the EU:

  • Unopened, completely sealed products may qualify for cancellation within 14 days.

  • Opened or unsealed items cannot be returned under any circumstances due to hygiene regulations.

Customers are responsible for return shipping costs for EU cooling-off returns.

⚠️ By Completing Your Purchase, You Agree That:

  • You have reviewed the scent notes, ingredients, and allergy warnings

  • You understand performance and fragrance perception are subjective

  • You understand no refunds are provided for personal preference

  • You acknowledge that shipping insurance is required for damage protection

  • You are responsible for correct address entry

  • You accept the shipping risks if insurance is declined

  • You understand that once shipped, orders cannot be canceled or refunded

This policy protects both our customers and our business and ensures compliance with cosmetic safety laws, hygiene regulations, and carrier requirements.